Contact Us – EasyPay by DepositCloud

Soul Bound

17:56 15 Mar 22

They have been more then blessing, helping me with my rent when I needed. Thank you to everyone who works at EasyPay,... especially Henry who helped me on the phone. All of you are awesome!read more

leticia Meyers

20:25 17 Feb 22

I have been very patient with my situation but I am now very frustrated and now been pushed over the edge , My refund... was supposed to be processed 1/28 it was then held for apparent wrong information with act information and we confirmed everything is correct with numbers it is now 2/17 no one has called me back to fix this issue the property manager from were we lived at stated they tried to reach out and heard nothing from them as well this is very unprofessional I have been waiting on a call back from Henry for follow ups and I have been passed around I ask for someone hire up and apparently there is no one to help . when I do call they say we will escalate your case and it has not been escalated saying someone will call and nothing has been done I need this to be solved my family is being with held from our money that should be returned it should not take this long to reprocess a refund or send a check I hope they can resolve this issue with a timely manner and redeem themselves.read more

George Narvaez

23:27 31 Jan 22

I spoke with Henry and he was very kind and patient and helped me with my needs. It turned a situation that could have... been frustrating into nothing more than a quick phone call. It was very much appreciated.read more

Michael R

00:18 06 Jan 22

Bob U is such an amazing person and was very responsive as well as profesional. Really gave me great hope when I most... needed it!!! Thank you bob. I highly recommendread more

Prema Turnbull

18:48 04 Jan 22

Henry provided excellent customer service. He was professional, friendly, and efficient. I appreciate the quality of... care I was provided today in a time that I really needed this service. Thank you.read more

Sarah Ralston

18:13 28 Aug 21

The support team is very responsive and always willing to help you with whatever you need!

Leslie Williams

19:13 25 Aug 21

The pandemic has been extremely stressful for renters and even with their circumstances changing and income coming in... again, they are stressed, fearful and uncertain about their balances for rent. Well, I can say without a doubt, a huge sense of relief, support and being treated with empathy and understanding, is what my residents have received from Michael Bowman and EasyPay program. My residents are treated with dignity and they work with them to make sure that the program works for them and their circumstances. It has been a pleasure to work with Michael and to work with the Easypay program.read more

Alana Cason

02:34 18 Aug 21

I am truly thankful for this company and the compassion they have for renters who are behind in their rent due to... financial hardship caused by the pandemic. “Bob” one of the members of the customer care team was so professional and helpful. He made me feel so at ease about the help they have given me. I would definitely recommend them. 😊read more

Robert Graziano

17:16 13 Jul 21

Easy Pay by deposit cloud has gone beyond my expectations of a great company from the moment they answer the phone they... make you feel like they are completely understanding which puts you at ease, they are very flexible, exceed professionalism , their response is immediate by the time you get off the phone and check your account it is taken care of, if all companies were like this customers would make a huge effort to pay their bills, shout out to the great customer service staff an who trained them an the management team who gives them the ability to do their job. Thank you Bob Graziano - Dune apartment customerread more

ajawlyn ferguson

16:35 04 Mar 21

Fernando was extremely patient and understanding. He was knowledgeable in answering all of my questions and concerns.... He was pleasant and professional which goes along way during these uncertain times. THANK YOU!read more

Kay Star

02:49 23 May 20

When my property manager told me about this option to pay rent during Covid-19, I was ectastic! The process was quick... and easy. I was very pleased!read more

LaurieAnne Mejia

01:56 23 May 20

It was a very easy process to sign up and when it came time to pay my rent very easy process .

Dana Michelle

20:52 22 May 20

The staff was willing and able to adjust my payment dates. I was also pleased with the wait time for calls. I've called... on more than four occasions and each time I didn't have to wait longer than 2-3 minutes. The staff is extremely kind, helpful and eager to assist.read more

Tia Coleman

18:34 22 May 20

I truly appreciate deposit cloud’s willingness to help and understanding during these times. They made the process... super easy and stress free! We are so grateful for their assistance.read more

Anya

05:57 09 Feb 20

Made my move-in easy, and the customer service lady was super nice! Love that this service exists!

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